![]() ![]() I guess is doesn’t pay to be honest & truthful any longer because all one gets in return is a negative review and with a lack of empathy. For what? To get revenge for something that wasn’t our fault? The display you mention was already sold to another customer or else we would have offered it to you.ĭo you really think Fireside Designs reputation should be tarnished because of this subjective negative review? I was dismayed you took this to the Better business bureau and other web-sites. The truth is you called back 5 minutes later and stated your husband demanded an immediate refund which we obliged graciously! What more could we offer. You were overly kind and allowed us yet another opportunity. ![]() Fireside Designs has 5 total employees across all of its locations and generates 668,514 in sales (USD). We were honest & forthright and as you stated we extended a heartfelt sincere apology for the failure and offered you another opportunity to locate another stove or issue a refund. Company Description: Fireside Designs is located in West Springfield, MA, United States and is part of the Home Furnishings Stores Industry. We did our best to service your needs for a vent free gas stove.ĭo you think we enjoy doing this, intentionally taking orders, giving refunds, aggravating customers and receiving negative reviews? This was just a coincidental unfortunate incident in which you selected 3 different stoves and each one was unavailable. Yes I agree it was frustrating as it was for us but it was beyond our control. It’s close to end of the heating season and inventory time for hearth suppliers and they keep very little inventory in stock at this time of the year. We were relying on our supplier’s inventory and availability and when it came time to ship they notified us the product was ether discontinue or temporary out of stock with a lead time of 3 weeks or more. I’m sorry to hear you had an unpleasant experience at Fireside Designs.
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